Google Business Profile insights

Calls, Clicks and Direction Requests, in One Report

A partner does not need a marketing dashboard. They need to know whether the listing is producing conversations, and whether January behaved like January.

+Accountancy practices across the UK

Calls

48

Clicks

126

1.2k

Views

What the Report Is Not

01

Not a Vanity Chart

Impressions without calls do not tell you if the practice is being chosen.

02

Not a Made-Up ROI

We will not turn a direction request into a fee. You know what a client is worth.

03

Not One Blended Number

A quiet office disappears inside a group total. Split it by location.

What the Listing Actually Records

The same figures Google stores on the profile, kept together and split by office. None of them is a fee.

Profile Views

Shown in search and on Maps.

Website Clicks

They left the listing for your site.

Calls

Someone tapped the number.

Directions

Someone tried to find the door.

Messages

Where the listing has messaging switched on.

Bookings

Only if the listing records them.

Photo Views

Whether the gallery is being looked at.

Actions

The things people did, not just what they saw.

The Charts Partners Can Argue With

Self assessment lifts calls. A flat January is the conversation. These are the shapes the report is built from.

  1. 1

    Views

    Impressions Against Interactions

    A rising view line with a flat call line is not a win. It means the listing is being shown and not being chosen.

    Views and interactions trend.
  2. 2

    Search or Maps

    Where the Listing Was Seen

    Google Search and Google Maps are not the same habit. Accountant near me is often the map. A question about a service can start in search.

    Search versus Maps chart.
  3. 3

    The website

    Clicks, Week by Week

    Useful if the site then makes it obvious how to call. A click that lands on a homepage with no phone number is a wasted one.

    Website clicks over time.
  4. 4

    The phone

    Calls Through the Season

    January should not look like October. The call chart is the one to put in front of a partner before anyone talks about a blended success.

    Phone calls over time.

For the partners

One Page They Will Actually Open

On managed, the note is short enough to forward: what the grid did, what was posted, which reviews were answered, what the four numbers did. It is part of the £249 per location, on top of the subscription. One managed office is £99 plus £249, £348 a month, excluding VAT.

A performance summary of views, engagement, calls and direction requests.

How a Partner Should Read the Numbers

The figures are the same ones Google records on the listing. The point is knowing which ones are worth a conversation.

01

Which Google Business Profile Insights Matter for an Accountant?

Search views tell you the listing is being shown. Calls, website clicks, direction requests and bookings tell you someone acted. Engagement sits between the two. Split them by office.

02

How Many Calls Came from Google Maps?

That is a column, by office and by month. A call is not a fee. It is the cleanest sign the listing produced a conversation.

03

What If One Office Is Quiet?

Say so. Do not fold it into a group total, and do not compare it with a national average the product cannot show.

04

Should January Look Like October?

No. Self assessment lifts calls. A flat January is the thing to discuss, not a chart that has been smoothed into a success story.

Questions Practices Ask

Which Google Business Profile numbers matter for an accountant?

Search views, engagement, calls, website clicks, direction requests and bookings, by office. Bookings appear where the listing records them. None of these is a guess at fees won.

Can you put a pound value on a call from Google?

We will not invent one. A call is a call. What it becomes is your conversion, your fees and your capacity. The report stops at the enquiry.

Will partners read a marketing dashboard?

That is the test. One page: what moved, which office is weak, what changed on the listing. Not a thirty-page export.

See Your Town on the Map.

Twenty minutes. We look at your listing and the searches around your office. You leave with a clear fee.

From the practice

Once the Listing Is Actually Being Run

Example comments for the layout. Not client testimonials yet.

  • “We could see the gaps in the listing the same afternoon. Posts and review replies no longer sit in someone else’s inbox.”
    HWHelen WardManaging partner
  • “The map shows where we rank around the office. That is more useful than one number in an agency deck.”
    JOJames OkonkwoPartner
  • “I actually read the fortnightly note. Before this, I had no idea what was being posted in the firm’s name.”
    PSPriya ShahPractice manager